TERMS &CONDITIONS
Last Updated: 1 September 2026
Welcome to HAM11 LTD. These Terms & Conditions govern your use of the website https://hamltd.co.uk/ and any information, products, software, technology solutions, consultancy, development, support, or other services provided by HAM11 LTD through or in connection with the website.
By accessing or using this website or engaging HAM11 LTD for any services, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use this website or our services.
1. About HAM11 LTD
HAM11 LTD provides Information Technology and technology-related services, which may include software development, web development, IT consultancy, technical support, system integration, software solutions, hosting, maintenance, and other technology services.
Information provided on this website is intended for general informational and business purposes. Specific services, deliverables, specifications, fees, timelines, and responsibilities may be subject to separate agreements, proposals, statements of work, quotations, or service contracts between HAM11 LTD and its clients.
2. Use of the Website
You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of HAM11 LTD or any third party.
You must not:
- Use the website for fraudulent, unlawful, misleading, or malicious purposes.
- Submit false, inaccurate, or misleading information.
- Impersonate another individual, organisation, or business.
- Attempt to gain unauthorised access to the website, servers, systems, databases, networks, or accounts.
- Introduce or distribute viruses, malware, ransomware, spyware, malicious code, or other harmful material.
- Interfere with or attempt to disrupt the operation or security of the website or related systems.
- Copy, reproduce, modify, distribute, publish, or commercially exploit website content without prior written permission.
- Use automated systems, bots, crawlers, scraping tools, or similar technologies to extract website content or data without our prior authorisation.
- Use the website in any way that could damage our reputation, systems, infrastructure, or services.
We reserve the right to suspend or terminate access to the website where we reasonably believe that these Terms & Conditions have been breached.
3. IT and Technology Services
Where HAM11 LTD provides IT, software, development, consultancy, support, hosting, maintenance, or other technology services, the scope of those services will normally be defined in an applicable quotation, proposal, statement of work, service agreement, or other written agreement.
Unless expressly agreed otherwise in writing:
- Services will be provided according to the agreed scope and specifications.
- Any estimated delivery dates or timescales are provided in good faith and may be affected by factors outside our reasonable control.
- Changes to the agreed scope may result in additional charges and revised delivery timescales.
- The client is responsible for providing accurate information, requirements, access credentials, content, data, materials, approvals, and other resources reasonably required for the performance of the services.
- Delays caused by the client or third parties may affect delivery schedules.
- Third-party software, platforms, APIs, hosting providers, infrastructure, plugins, licences, and services may be subject to their own terms and limitations.
4. Software and Development Services
Where HAM11 LTD develops or supplies software, applications, websites, systems, scripts, integrations, APIs, or other technology solutions, the applicable agreement or statement of work will determine the agreed deliverables and ownership rights.
Unless expressly agreed otherwise:
- Development work is based on the requirements provided or approved by the client.
- Additional functionality or changes outside the agreed scope may incur additional charges.
- Software may depend upon third-party technologies, operating systems, browsers, APIs, hosting environments, or other external services.
- HAM11 LTD does not guarantee that software will operate indefinitely without errors, interruptions, or compatibility issues.
- Clients are responsible for maintaining appropriate backups of their own data unless backup services have been expressly included within the agreed service.
5. Intellectual Property
All intellectual property rights relating to the HAM11 LTD website, including text, branding, logos, graphics, designs, layouts, documentation, software, code, methodologies, concepts, and other materials, are owned by or licensed to HAM11 LTD unless otherwise stated.
You may not reproduce, modify, distribute, publish, sell, licence, or commercially exploit our website content or intellectual property without prior written permission.
For client-specific software, designs, documentation, source code, or other deliverables, ownership and licensing rights will be determined by the applicable written agreement.
Unless expressly transferred to the client in writing, HAM11 LTD retains ownership of its pre-existing intellectual property, reusable code, frameworks, libraries, tools, methodologies, templates, know-how, and technical components used in providing services.
6. Third-Party Services
Our services may incorporate or depend upon third-party products, platforms, software, hosting providers, APIs, payment providers, cloud infrastructure, plugins, libraries, or other external services.
HAM11 LTD is not responsible for failures, outages, changes, restrictions, security incidents, pricing changes, or discontinuation of third-party services that are outside our reasonable control.
Clients may be required to maintain their own accounts, subscriptions, licences, or agreements with third-party providers.
7. Availability and Service Interruptions
We will use reasonable efforts to maintain the availability and functionality of our website and services.
However, we do not guarantee that the website or any technology service will always be available, uninterrupted, error-free, or free from security vulnerabilities.
Services may occasionally be unavailable due to:
- Scheduled maintenance
- Emergency maintenance
- Server or infrastructure failures
- Internet or telecommunications failures
- Cybersecurity incidents
- Third-party service failures
- Software or hardware failures
- Events outside our reasonable control
Where appropriate, we will endeavour to restore affected services within a reasonable period.
8. Payments & Invoices
For clients using HAM11 LTD services:
- Invoices are payable according to the payment terms agreed between HAM11 LTD and the client.
- Deposits, retainers, or advance payments may be required before work begins.
- Additional work outside the agreed scope may be charged separately.
- Late payment may result in suspension of services.
- HAM11 LTD may charge reasonable interest or recovery costs on overdue amounts where permitted by applicable law.
- Deposits or advance payments may be non-refundable where this has been agreed in writing or where work has already been undertaken.
All prices, fees, taxes, and payment arrangements will be communicated to the client before or during the engagement as applicable.
9. Client Responsibilities
Clients are responsible for:
- Providing accurate and complete project requirements.
- Providing information, content, materials, access credentials, and approvals required to deliver the services.
- Ensuring that they have the necessary rights and licences to use any content, software, images, data, trademarks, or other materials supplied to HAM11 LTD.
- Maintaining appropriate backups of their data unless backup services have been expressly agreed.
- Keeping account credentials and access information secure.
- Using software and services in accordance with applicable laws and third-party licence terms.
- Promptly notifying HAM11 LTD of any known security issue or unauthorised access relating to systems we manage.
10. Data and Confidential Information
HAM11 LTD will handle client information with reasonable care and confidentiality.
Where confidential information is exchanged, both parties should take reasonable measures to protect that information from unauthorised access, disclosure, alteration, or misuse.
However, no method of electronic communication or internet transmission can be guaranteed to be completely secure.
Where appropriate, confidentiality obligations may be governed by a separate confidentiality agreement or non-disclosure agreement.
11. Changes to These Terms
HAM11 LTD may update or modify these Terms & Conditions from time to time.
Updated Terms & Conditions will be published on this website with a revised “Last Updated” date.
Where appropriate, material changes affecting existing clients may also be communicated through the relevant contractual or business relationship.
Your continued use of the website after updated Terms & Conditions have been published constitutes acceptance of the revised terms.