PrivacyPolicy
Last Updated: 1 September 2026
HAM11 LTD respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how HAM11 LTD collects, uses, stores, and protects personal information when you visit https://hamltd.co.uk/, contact us, request information, or use our Information Technology, software, development, consultancy, support, or other technology-related services.
1. Information We Collect
Depending on how you interact with HAM11 LTD, we may collect the following types of information.
Personal Information
This may include:
- Full name
- Email address
- Telephone or mobile number
- Job title or professional role
- Company or organisation name
- Business contact information
- Billing and payment information
- Information provided through contact forms, enquiries, or correspondence
- Account and login information where applicable
- Any other information you voluntarily provide to us
Technical Information
When you visit our website or use our online services, we may automatically collect certain technical information, including:
- IP address
- Browser type and version
- Operating system
- Device type and information
- Approximate location derived from IP address
- Pages visited
- Referring website or source
- Date and time of visits
- Website usage information
- Cookies and similar technologies
- Diagnostic and performance information
2. How We Use Your Information
We may use personal information for legitimate business purposes, including to:
- Respond to enquiries and requests.
- Provide IT, software, development, consultancy, support, maintenance, hosting, or other agreed services.
- Communicate with clients, prospective clients, suppliers, and business contacts.
- Prepare quotations, proposals, contracts, statements of work, and invoices.
- Process and administer payments.
- Manage client and supplier relationships.
- Configure, maintain, and support technology services.
- Provide technical support and troubleshoot issues.
- Develop, test, improve, and maintain our products and services.
- Improve our website and user experience.
- Monitor website performance and usage.
- Maintain the security and integrity of our systems.
- Detect, investigate, and prevent fraud, abuse, unauthorised access, and other security incidents.
- Comply with applicable laws and regulatory requirements.
- Maintain appropriate business and financial records.
- Send service-related communications.
- Send marketing communications where permitted by applicable law and where appropriate consent or another lawful basis exists.
3. Legal Basis for Processing
Where UK data protection law applies, we process personal information on one or more lawful bases, depending on the circumstances.
These may include:
- Contract: where processing is necessary to provide services or fulfil a contract with you or your organisation.
- Legitimate interests: where processing is necessary for legitimate business, operational, security, administrative, or service-improvement purposes, provided those interests are not overridden by your rights.
- Legal obligation: where processing is necessary for compliance with applicable legal or regulatory requirements.
- Consent: where we are required to obtain your consent before carrying out particular processing activities.
Where we rely on consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
4. Client and Business Information
Where you interact with HAM11 LTD on behalf of a company or organisation, we may collect and process business contact information and information necessary to manage our commercial relationship.
This may include:
- Contact details
- Company information
- Service requirements
- Project information
- Contracts and agreements
- Quotations and proposals
- Billing and payment records
- Technical and support information
- Communications and correspondence
We use this information to provide services, administer accounts, manage projects, process invoices, provide support, and maintain our business relationship.
We do not sell confidential client business information.
5. Software, IT and Technical Services
Where HAM11 LTD provides software, hosting, IT support, development, consultancy, system integration, or other technology services, we may process information relating to the provision and operation of those services.
The nature of such information will depend on the services provided and the contractual relationship with the client.
Where HAM11 LTD processes personal data on behalf of a client as part of providing technology services, the client may remain the data controller, while HAM11 LTD may act as a data processor, depending on the circumstances.
Where required, the parties may enter into an appropriate Data Processing Agreement or other contractual arrangements governing such processing.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Enable essential website functionality.
- Remember preferences.
- Improve website performance.
- Understand how visitors use our website.
- Analyse website traffic and usage.
- Support security and fraud prevention.
- Support marketing activities where applicable.
You may control or disable cookies through your browser settings and, where applicable, through our website’s cookie controls.
Disabling certain cookies may affect the functionality or performance of some parts of the website.
7. Analytics and Third-Party Technologies
We may use third-party technologies and services to operate, analyse, secure, and improve our website and services.
These may include providers of:
- Website analytics
- Cloud hosting
- Content delivery
- Customer relationship management (CRM)
- Email and communication services
- Customer support systems
- Payment processing
- Software development and infrastructure
- Cybersecurity and monitoring
- Advertising and marketing services
These providers may process information on our behalf or as independent data controllers, depending on the service and applicable arrangements.
Third-party providers may have their own privacy policies and terms governing their processing of information.
8. Sharing of Information
We may share personal information where reasonably necessary with:
- Employees and authorised contractors
- IT and technology service providers
- Cloud hosting and infrastructure providers
- Software and platform providers
- Payment processors
- Professional advisers
- Accountants and auditors
- Legal advisers
- Insurance providers
- Government authorities or regulators where required by law
- Other service providers supporting our business operations
We only share information where there is a legitimate business, contractual, legal, or operational reason to do so.
We do not sell personal information to third parties.
9. Data Security
HAM11 LTD takes reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.
Depending on the nature of the information and services involved, security measures may include access controls, authentication mechanisms, secure systems, monitoring, backups, encryption, and other appropriate technical safeguards.
However, no internet transmission, computer system, cloud service, or electronic storage method can be guaranteed to be completely secure.
You should also take reasonable precautions to protect your own accounts, passwords, devices, and systems.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to:
- Provide and manage services.
- Maintain client and business records.
- Process payments and accounting records.
- Meet contractual obligations.
- Comply with legal and regulatory requirements.
- Resolve disputes.
- Detect and prevent fraud or security incidents.
- Establish, exercise, or defend legal claims.
- Maintain appropriate records of our business activities.
Retention periods may vary depending on the type of information and the purpose for which it is processed.
When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it where appropriate.
11. Email and Marketing Communications
We may send you communications relating to:
- Services you have requested.
- Existing service agreements.
- Technical or security matters.
- Account and billing information.
- Important business announcements.
- New products or services.
- Company updates and marketing communications.
Service-related and transactional communications may be sent where necessary to provide our services or manage our business relationship.
Where marketing consent is required, we will obtain the appropriate consent or rely on another lawful basis permitted by applicable law.
You may unsubscribe from marketing communications at any time by using the unsubscribe mechanism included in the relevant communication or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending essential service, contractual, security, billing, or other administrative communications.
12. International Data Transfers
HAM11 LTD may use service providers, cloud platforms, technology infrastructure, or business partners located outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law.
Where required, we may use appropriate safeguards such as an adequacy decision, International Data Transfer Agreement, UK Addendum, or other legally recognised transfer mechanism.
13. Your Data Protection Rights
Depending on your circumstances and applicable law, you may have rights in relation to your personal information, including the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information in certain circumstances.
- Request restriction of processing in certain circumstances.
- Object to certain processing activities.
- Request portability of certain personal information.
- Withdraw consent where processing is based on consent.
- Object to direct marketing.
These rights are subject to applicable legal conditions and exemptions.
If you wish to exercise any of these rights, please contact HAM11 LTD using the contact details provided on our website.
14. Children's Privacy
Our website and services are primarily intended for businesses and professional users.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can investigate and take appropriate action.
15. Third-Party Websites
Our website may contain links to websites, applications, platforms, or services operated by third parties.
HAM11 LTD is not responsible for the privacy practices, content, security, or policies of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
16. Changes to This Privacy Policy
HAM11 LTD may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.
Any updated Privacy Policy will be published on this website with a revised “Last Updated” date.
Where appropriate, we may provide additional notice of material changes.